Refunds or exchanges will only be offered where required by Australian law.
Physical gift cards are like cash, they cannot be replaced if lost or stolen and must be presented at your appointment in order to be used. They cannot be exchanged for cash or products.
Gift vouchers may be used on full-priced treatments only unless the voucher otherwise specifies.
Promotional and Donated/Prize Gift Vouchers are excluded from use in December.
Who can attend your appointment with you
Moving forward from and during COVID-19 Restrictionsno children, family, or friends are to attend your appointment with you, except if the "client" needs to be accompanied by a carer.
Please note for safety reasons we have a STRICT no children in clinic policy at all times.
We write this without the intent of offending or upsetting our lovely parent clientele and hope that you will aid us in keeping our clinic a safe and relaxing environment for everyone, including yourself and your therapist.
PACKAGES/PRE PAID TREATMENTS
Pre-paid treatments are sold at a reduced rate and/or have come with reduced costs, waived fees, and/or free products, therefore they are not redeemable for cash nor transferrable.
All pre-paid treatments have an expiry date in line with optimal treatment intervals and any unused treatments are void at the time of expiry, there are no extensions. Please ensure you secure your appointments in advance.
Pre Paid/Concession Service Cancellation Fees
We require 48 hrs notice to cancel or reschedule a pre-paid/concession appointment. If over 24 hrs notice but less than 48 hrs notice is provided, the below fee schedule applies, (see cancellation policy), however, if less than 24 hrs notice is provided, the treatment is forfeited.
GENERAL CANCELLATION POLICY
IMPORTANT: Changes/cancellations made on our closed days (please see our business hours) do not count toward the required notice, as these will not be seen until we reopen. Please ensure you make any booking changes if we are closed, by using the link in your confirmation email or signing into online booking.
All appointments require a deposit to secure your appointment time. Please contact us with a minimum of 48 hrs notice to cancel or change an appointment to avoid a late cancellation fee.
If you have booked online, changes and cancellations can be made via the confirmation email that was sent to you or by logging into your online account. Changes can only be made with at least 48 hours' notice.
If you change part of a multiple service booking i.e choose not to have one of those services within 48 hrs or on arrival to your appointment, or are late to an appointment and the full service or services cannot be completed, the services unable to be performed will be charged based on our fee schedule.
Eg. If you had a booking for a 30 minute Micro and a brow shape and arrive late/cancel the micro and are only having the brow shape, this will result in a $30 fee for the canceled micro along with the cost of the brow shape. A certain amount of time is allocated to your appointment, time that someone else may have been able to have, therefore a fee for the lost time is applicable.
Please note cosmetic brow tattoo and makeup bookings have a separate policy, please see further down on the page.
FEE SCHEDULE FOR CHANGES/CANCELLATIONS/NO SHOWS (without the required notice)
Bookings under 60 minutes: $30
Bookings 60 mins and over $45
Bookings 75 mins and over $60
Bookings 90 mins and over full price
BROW TATTOO CANCELLATION POLICY
A $150 retainer is required to secure your appointment and a minimum of 72 hours notice is required for any changes or cancellations. Bookings can be made online.
A further retainer of $100 is required for the follow-up session appointment, which will be refunded to you at your appointment, or in the event of a cancellation/reschedule, where at least 72 hours notice was provided.
Please note only one change/reschedule is allowed in total, regardless of the notice.
MAKEUP BOOKING CANCELLATION POLICY
Makeup bookings during clinic hours have the same cancellation policy as our general booking policy and are per person.
Bookings outside of clinic hours and/or offsite or Bridal, have their own policy which will be provided to you with your quote.