All appointments require a deposit to secure a time especially reserved for you. This time is allocated just for you and no one else can take your spot.
If we do not hear from you to make an alteration/cancellation 48 hours prior to your appointment, your appointment is seen to be confirmed.
Changes to appointments can be made via the link in your booking confirmation email. We recommended using this particularly outside of business hours for your changes to take effect with the required notice. Messages left whilst we are closed are not counted as sufficient notice as we are unable to action these until we reopen.
Our fees are on a time-allocated basis for all bookings except makeup, cosmetic tattooing, and prepaid/concession bookings (please see their own policy below).
Cancellation/Deposit fee schedule
Appointments under 60 min $30
Appointments 60 min and over $50
We aim to provide a high-quality and luxury experience, and we want to ensure our valued clientele are not kept waiting for appointments. Having a confirmation policy allows us time to contact those on our waitlist, and we encourage everyone to use the waitlist if they can't see an earlier time available. 48 hours gives our waitlist clients time to make arrangements so they might be able to attend. If you don't have a current booking and add yourself to the waiting list we can call you if an appointment becomes available and arrange the deposit to secure your spot over the phone.
LATE ARRIVAL OR CHANGES TO THE BOOKING WITHOUT 48 HOURS NOTICE
Removal of a service from a booking without 48 hrs notice may incur a late cancellation fee.
If you are late to the service we may need to reduce the duration of the service or if this is not possible and the service cannot be performed a late cancellation fee applies.
PRE PAID / CONCESSION APPOINTMENTS
In the event of a late cancellation, the pre-paid/concession is forfeited. As this is the case, your prepaid can be used to secure your appointment rather than an upfront booking deposit.
BROW TATTOO CANCELLATION POLICY
A 50% deposit is required to secure your appointment and a minimum of 48 hours notice is required for any changes or cancellations. Bookings can be made online.
A further deposit of $100 is required for the Perfection session appointment, which will be refunded to you at your appointment, or in the event of a cancellation/reschedule, where at least 48 hours notice was provided.
Please note as this service is provided at no additional cost, only one change/reschedule is allowed in total regardless of the notice, or the full perfection session fee is payable. Perfection sessions must be performed within 3 months of your initial appointment or the full perfection session fee is payable.
MAKEUP BOOKING CANCELLATION POLICY
Makeup bookings during clinic hours have the same cancellation policy as our general booking policy and are per person, however, the deposit for these bookings is 50%.
Bookings outside of clinic hours and/or offsite or Bridal, have their own policy which will be provided to you with your quote.
Offsite bookings min 4 ppl and max 6 ppl
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