All appointments require a retainer to secure a time especially reserved for you. This time is allocated just for you and no one else can take your spot.
If we do not hear from you to make an alteration/cancellation 48 hours prior to your appointment, your appointment is seen to be confirmed.
Changes to appointments can be made via the link in your booking confirmation email or by logging into your online booking account. We recommended using this particularly outside of business hours for your changes to take effect with the required notice. Messages left whilst we are closed are not counted as sufficient notice as we are unable to action these until we reopen.
IMPORTANT: Any cancellations or changes to appointments within 48 hrs incur a fee as outlined below
Under 1 hour $30
1 hour and over $50
2 hours and over 50%
No show $100%
When using a credit card to secure your appointment if your retainer does not meet the above cancellation fees, any difference will be charged to your card. By securing your appointment with a card you acknowledge and accept these terms.
We aim to provide a high-quality and luxury experience, and we want to ensure our valued clientele are not kept waiting for appointments. Having a confirmation policy allows us time to contact those on our waitlist, and we encourage everyone to use the waitlist if they can't see an earlier time available. 48 hours gives our waitlist clients time to make arrangements so they might be able to attend. If you don't have a current booking and add yourself to the waiting list we can call you if an appointment becomes available and arrange the deposit to secure your spot over the phone.
If you have secured a booking in the clinic using your credit card details instead of an upfront retainer, you are giving us permission to charge the card the cancellation fee as per the above cancellation fees.
cancellation/change to an appointment. In the event, the card is declined we reserve the right to continue to attempt to charge the card the amount outstanding and decline future bookings until the amount outstanding is paid and a new retainer for a future booking is made.
Once a card declines, it may not be used to secure future appointments.
LATE ARRIVAL OR CHANGES TO THE BOOKING WITHOUT 48 HOURS NOTICE
Removal of a service from a booking without 48 hrs notice counts as a late cancellation fee as per above schedule. Please note if you arrive for an appt and remove a service at that time, this counts as a no show as no notice would have been provided in advance.
If you are late to the service we may need to reduce the duration of the service or if this is not possible and the service cannot be performed a late cancellation fee applies.
PRE PAID / CONCESSION APPOINTMENTS
In the event of a late cancellation, the pre-paid/concession is forfeited. As this is the case, your prepaid can be used to secure your appointment rather than an upfront retainer.
BROW TATTOO CANCELLATION POLICY
A 50% retainer is required to secure your appointment and a minimum of 48 hours notice is required for any changes or cancellations. Bookings can be made online.
A further retainer of 50% is required for the Perfection session appointment, which will be refunded to you at your appointment, or in the event of a cancellation/reschedule, where at least 48 hours notice was provided.
Please note as this service is provided at no additional cost, only one change/reschedule is allowed and must have the required 48 hrs notice, additionally No shows and late cancellations forfeit the deposit and the full-service cost will be applied for the rebooking.
To be eligible for the complimentary Perfection session after your initial appointment, the perfection session must be performed within 12 weeks of your initial appointment or the full perfection session fee is payable.
MAKEUP BOOKING CANCELLATION POLICY
Makeup bookings during clinic hours have the same cancellation policy as our general booking policy and are per person, however, the retainer for these bookings is 50%.
Bookings outside of clinic hours and/or offsite or Bridal, have their own policy which will be provided to you with your quote.
Offsite bookings min 4 ppl and max 6 ppl
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