Refunds or exchanges will only be offered where required by Australian law.
Physical gift cards are like cash, they can’t be replaced if lost or stolen and must be presented at your appointment in order to be used. They can’t be exchanged for cash or products.
Gift vouchers may be used on full priced treatments only unless the voucher otherwise specifies.
Each voucher will have its own expiry date, which will depend on the type of sale. Non Promotional Vouchers will have a 3 year expiry in line with ACCC requirements. In the case of a promotional sale, or gift/donation, these will have their own expiry dates.
Please check individual terms and conditions on your vouchers carefully as the expiry dates are strictly adhered by.
Promotional and Donated/Prize Gift Vouchers are excluded from use in December.
Who can attend your appointment with you
Moving forward from and during COVID-19 Restrictionsno children, family or friends are to attend your appointment with you, except if the "client" needs to be accompanied by a carer.
Please note for safety reasons we have a STRICT no children in clinic policy at all times.
Sadly we are not able to accommodate babies, toddlers or young children. We do not have child care facilities, nor can accommodate children in the treatment room. This is to remain compliant with our OH&S Guidelines and clinic protocols.
We write this without the intent of offending or upsetting our lovely parent clientele and hope that you will aid us in keeping our clinic a safe and relaxing environment for everyone, including yourself and your therapist.
Pre Paid Concessions
Pre-paid treatments are sold at either a reduced rate and/or have come with reduced costs, waived fees and/or free products, therefore they are not redeemable for cash.
You may transfer a prepaid visit to a friend or family member however hair reduction treatments are excluded from transer.
All pre-paid treatments have an expiry date in line with when they should be used in order to achieve optimal results.
Pre Paid/Concession Service Cancellation Fees
We require 48 hrs notice to cancel or reschedule a pre-paid/concession appointment.
If over 24 hrs notice but less than 48 hrs notice is given the regular late fee payment schedule applies (see payment schedule below), however if less than 24 hrs notice is provided, the treatment is forfeited.
Mobiles and other devices
We kindly ask that you turn your mobile phone off before entering the building to avoid disruption to your treatment and distraction for both you and your therapist. If you must be reachable, ensure your phone is set to silent and no alarms are set.
A revision is coming in January - The new release in my booking software will mean that no upfront deposit will be required, however in the case of a late cancellation or no show, any fees will be charged to your nominated card.
In the meantime the following applies:
All online bookings require a deposit. Our booking system will take a deposit for each service, as there is no work around for this, so we look forward to the new release in January of a no upfront deposit.
Although online bookings take a fee for each service, the cancellation fee is only one fee payable for the booking, as per the fee schedule below, and any difference would be refunded to you in the event of a late cancellation.
Rescheduling and changes to an appointment are classed as a cancellation.
If you have secured your appointment with your credit or debit card card details, your card will be charged the appropriate fee in the event of a late cancellation.
Please contact us with a minimum of 48 hrs notice to cancel or change an appointment to avoid a late cancellation fee. Please note rescheduling without the required notice is classed as a cancellation.
Have a prepaid or concession treatment? please see our prepaid terms above
FEES AND CHARGES FOR CANCELLATIONS/NO SHOWS
Appointments under 60 minutes: $30 or full price if under $30
Appointments 60 minutes and over $45
Makeup Booking Policy
Makeup bookings during clinic hours have the same policy as our general booking policy and are per person.
Bookings outside of clinic hours and or offsite or Bridal, have their own policy which will be provided to you with your quote.