If you weren’t pleased with your service, please contact us at email@example.com. We do not refund services or packages, but want you to be 100% satisfied and will do everything we can to remedy this.
If you experience a reaction from any products we will gladly exchange for another product. Reactions and responses are very different, so please contact us as soon as your aware of either of these so we can work out if it's a response or reaction and we can resolve this accordingly
Physical gift cards are like cash, they can’t be replaced if lost or stolen. They also can’t be exchanged for cash. Gift vouchers may be used on full priced treatments only unless the voucher otherwise specifies. Each voucher will have its own expiry date which will depend if it was a regular voucher sale, promotion sale, or gift/donation. Please check individual terms and conditions on your vouchers carefully
All bookings require a $30 or full price deposit if under $30 and are subject to our cancellation policy.
Any alteration or rescheduling of an appointment is classed as a cancellation.
Cancellations require minimum of 48 hrs notice
Please contact us with a minimum of 48 hrs notice to cancel an appointment to avoid forfeiture of your booking deposit. Please note rescheduling is classed as a cancellation.
You can cancel before this time, it's no problem. Simply contact us via text or email
I have had to extend our cancellation to 48 hrs are I can no longer see as many clients in a day due to extra sanitation steps, pre appointment screening, 15 minute gaps between clients, documentation requirements due to the Pandemic along with the costs associated with this. This means I need as much notice as I possibly can as bookings fill up fast and are limited and others are missing out.
Late notice cancellations
Cancellations or reschedules without 48 hrs notice will forfeit your $30 deposit, this will be taken from your retainer or charged to your credit card, whichever method you chose to secure your booking. If you chose to secure your appointment with a credit or debit card you are authorising us to charge your card in the event of a late cancellation. If securing your appointment using a gift voucher (only when the voucher is for a dollar value) the fee will be taken from the voucher value as this is considered your retainer fee. Pre paid package appointments (concessions) without an upfront $30 booking deposit or card details to secure appointment will forfeit their treatment.
If you still want to reschedule or cancel, please call us so we can amend our books accordingly.
****A text message reminder will be sent out 3 days before your appointment****
We kindly ask that you arrive on time for your scheduled treatment.
Due to Covid-19 restrictions we ask that you do not arrive early.
If you’re running late, please give us a heads up by calling us. We’ll do our best to accommodate you, whether that’s fitting you in for a shorter treatment, slotting you in for the next opening, or rescheduling you for another time. Please be aware moving your appointment or rescheduling is considered a cancellation.
Makeup Booking Policy
Makeup bookings during clinic hours have the same policy as our general booking policy and are per person.
Bookings outside of clinic hours and or offsite or Bridal, have their own policy which will be provided to you with your quote.