Refunds or exchanges will only be offered where required by Australian law.
Physical gift cards are like cash, they can’t be replaced if lost or stolen. They also can’t be exchanged for cash. Gift vouchers may be used on full priced treatments only unless the voucher otherwise specifies. Each voucher will have its own expiry date which will depend if it was a regular voucher sale, promotion sale, or gift/donation. Please check individual terms and conditions on your vouchers carefully. Strictly no extensions on prize/donated gift vouchers
All bookings require a $30 or full price deposit if under $30 and are subject to our cancellation policy.
Any alteration or rescheduling of an appointment is classed as a cancellation.
Cancellations require minimum of 48 hrs notice
Please contact us with a minimum of 48 hrs notice to cancel an appointment to avoid forfeiture of your booking deposit. Please note rescheduling is classed as a cancellation.
Late notice cancellations
Cancellations or reschedules without 48 hrs notice will forfeit your $30 deposit, this will be taken from your retainer or charged to your credit card, whichever method you chose to secure your booking. If you chose to secure your appointment with a credit or debit card you are authorising us to charge your card in the event of a late cancellation. If securing your appointment using a gift voucher (only when the voucher is for a dollar value) the fee will be taken from the voucher value as this is considered your retainer fee. Pre paid package appointments (concessions) without an upfront $30 booking deposit or card details to secure appointment will forfeit their treatment.
Pre Appointment Questionnaire and how this affects your booking
Three days or soon after booking if less then 3 days before your appointment, you will receive a text message reminder with a link for a form that needs to be completed no later then 24 hrs prior to your appt. If this form is not completed within the required time frame, we will not be able to fulfill your appointment and it will be cancelled and this will count as a late cancellation.
Bookings made within 24 hrs of appt, must complete the form immediately after receiving their link in order for it to be reviewed and processed in time.
Please work with me to stop the spread and to protect ourselves and each other.
We kindly ask that you arrive on time for your scheduled treatment. If another car is parked outside,please wait in your car until the last client leaves.
Due to Covid-19 restrictions we ask that you do not arrive early or if another client is still in the clinic (a car parked outside will indicate this).
If you’re running late, please give us a heads up by calling us. We’ll do our best to accommodate you, whether that’s fitting you in for a shorter treatment, slotting you in for the next opening, or rescheduling you for another time. Please be aware moving your appointment or rescheduling is considered a cancellation.
Makeup Booking Policy
Makeup bookings during clinic hours have the same policy as our general booking policy and are per person.
Bookings outside of clinic hours and or offsite or Bridal, have their own policy which will be provided to you with your quote.